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Managed Services

Our Managed Service streamlines your data and AI platform operations. We offer a flexible, scalable model, backed by industry-leading expertise, to ensure reliability, efficiency, and alignment with your business goals.  

Focus on innovation, not infrastructure, with our proactive support and continuous improvement approach.

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Manage and Advance

At the heart of our Managed Service is the Manage and Advance methodology. This model is built around the idea that maintaining and optimising your data platform isn’t enough; true success comes from continuous improvement and innovation.
 
With this approach, we:
 
  • Manage your day-to-day operations: From monitoring pipelines and maintaining dashboards to troubleshooting issues and ensuring uptime, we keep your data platform running smoothly. Our proactive support minimises downtime and ensures consistent performance.
  • Advance your data capabilities: By driving enhancements, implementing new features, and exploring innovative use cases, we help you extract maximum value from your data investment. Whether it’s adopting new tools, streamlining workflows, or building advanced analytics, we’re here to guide your next steps.
Our services help you unlock new insights and maximize ROI. With our flexible approach it ensures that as your needs scale, you have the resources required to evolve with them.
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Our Service Features

  • -- 24/7 Support: Our dedicated service desk is available around the clock
  • -- Proactive Monitoring and Alerting: We continuously monitor your data and AI systems to detect and resolve issues before they impact your operations.
  • -- Performance Optimisation: We regularly optimise your data and AI systems for peak performance, ensuring fast and reliable access to your data.
  • -- Cost Optimisation: We help you maximise value and minimise expenses by optimising your platform infrastructure and resource allocation.
  • -- Scalability: Our solutions are designed to grow with your business, providing the flexibility you need to adapt to changing demands.
Contact us
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Our Support Models

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Essentials
Foundation level package providing basic data management capabilities for your Data and AI solution. Ideal for small project support or basic machine learning models. On-demand only response.

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Plus

Building on the Essentials package, Plus adds more tailored support and access to advanced features to meet your growing needs. With additional focus on proactive optimisation and expanded development hours, Plus is perfect for organisations looking to scale.

Get in touch today
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Enterprise
For organisations with complex and mission-critical requirements, Enterprise delivers a fully bespoke service tailored to your specific goals and challenges. From 24/7 support to deep technical integration, this tier is designed to handle even the most demanding use cases.
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